Zoot Partners with Relay Network to Offer Real-Time Customer Engagement Solutions
Zoot Enterprises and Relay Network have announced that they have formalized an agreement to provide Zoot clients access to Relay’s mobile communication platform for secure, immediate customer engagement. With the rise of mobile and online financial portals, clients rely on Zoot to identify new ways to support and engage with individuals to drive new account growth and improve customer experience.
The partnership will bring a secure, Telephone Consumer Protection Act (TCPA)-compliant, and instant communication solution to institutions that rely on Zoot for their platform needs across a wide variety of industries including financial services, merchant services, telecom, insurance, and healthcare.
By creating secure, instant connections through the Relay platform, businesses are delivering superior customer experiences during and after the account opening process. They are also providing customers with a familiar and easy-to-use mobile communication channel that allows for secure, two-way information flow, and results in less abandonment and quicker resolutions for outstanding issues.
“We’re excited to partner with Relay Network to provide our clients the ability to communicate on a one-to-one level with engaged, committed consumers,” said Travis Tuss, Senior VP of Sales and Marketing at Zoot. “This partnership enables us to offer a secure, instant method of communication that consumers readily adopt,” Tuss added.
Relay Network enables organizations to engage customers with personalized mobile communications on a secure, interactive channel to improve customer satisfaction, generate growth, and increase retention. The Philadelphia-based company provides businesses with a platform to communicate and interact with customers through a personalized message feed delivered directly to an individual’s mobile phone. In addition, Relay’s Branded Messages feature, launched in June 2017, helps businesses facilitate customer communications across multiple departments or product lines in a single feed.
“We are witnessing the fastest technology revolution in history. Mobile has fundamentally changed the way we interact with the people and businesses that matter most to us,” explained Matt Gillin, co-founder and CEO of Relay Network. “Relay is designed specifically to give businesses the power to create the easiest, most convenient customer interactions by enabling secure and effective communication over mobile channels, where consumers are spending the majority of their time,” Gillin said.
“Mobile engagement is the new norm and this partnership with Zoot will allow clients to easily integrate a valuable tool for connecting with customers at key moments in the customer journey,” Gillin added.
About Relay Network
Relay Network, designated a 2017 Gartner Cool Vendor in CRM Customer Service and Support, provides a mobile customer communications platform that instantly connects businesses with their customers for secure, immediate engagement. Using Relay’s award-winning platform, businesses can create, deliver, and automate guided service experiences that direct the right customer, through the right process, with the right tools – individually and at scale. The company’s enterprise clients across financial services, healthcare, insurance, cable and energy use Relay’s solution to communicate more effectively with their customers in order to drive growth, create efficiencies, and improve the customer experience. For more information, visit http://www.relaynetwork.com.