Good Intentions, Bad Security – Finding Footing in Fintech
Note: A version of this blog post originally appeared in the Center for Financial Inclusion blog. As a financial industry veteran, I have dedicated a lot of time and energy to researching, [...]
Managing Risk in a Mobile-First Economy
We’ve read it over and over – the mobile revolution is here, it is not going away, and it is changing the way we do everything. From how we engage with our friends and family to how we run the [...]
Consumer Expectations in the Age of Mobile Banking
Mobile accessibility has fundamentally shifted the way consumers interact with a wide variety of industries, and financial institutions are no exception. Improvements in mobile coverage, phone [...]
Customer experience challenges in the EMV rollout
There are numerous examples of EMV gone awry as the roll out, rolls on. Secure for card-present transactions, yes, seamless, no. On a bustling pre-holiday evening during a crowded Christmas [...]
2015: Year In Review
As we approach the New Year, industry analysts and financial experts are rushing to publish their predictions for 2016. Before fixing our gaze entirely on the future, let’s review the trends that [...]
Does your bank own its customers?
The Internet has changed the way we shop, pay our bills, communicate, and so much more. Its impact on the supply chain is undeniable. The mobile movement is changing the game again. There is a [...]
Using Customer Pain Points to Drive Bank Innovation
Mobile is rolling out faster than anything ever has in the financial industry. This is due to necessity (consumer demand) and an understanding that there is a great deal of competition from the [...]
