Archived Resources

What happens when fraud protection adds more friction to the payments process or convenience trumps security? EMV has moved the needle...

If you have ever had the pleasure of hearing Arkadi Kuhlmann speak, you know he is not only entertaining but full of practical insight....

It is well known that silos have long prevented banks from achieving the ideal customer experience, because they create a fragmented...

Innovation has been top of mind for Zoot since the day we opened our doors in 1990. Our philosophy is to apply what we’ve learned in...

Over the past several years as banks focused on staying in compliance with myriad new regulations, innovation slowed—nearly to a...

As a companion to our 2015: Year in Review post, we’ve synthesized some of the trends, challenges and opportunities shaping the...

Consumers’ use of technology—from mobile to wearables—is driving change across many industries as businesses adapt to how their...

There are numerous examples of EMV gone awry as the roll out, rolls on. Secure for card-present transactions, yes, seamless, no. On a...

As we approach the New Year, industry analysts and financial experts are rushing to publish their predictions for 2016. Before fixing...

We are moving toward an experience economy. Banks sell commodities, so how can they stand out? By showing deep customer empathy and...

There are more types of financial fraud to manage than ever before—debit and credit card, check, online banking, electronic, ACH—the...

Athletes work on their sports knowledge and skills every day, for weeks, months, and years as they hone their craft. Their strategy is...