Payments Journal:

Optimizing Debt Collection
at Financial Institutions

A recent PaymentsJournal article examines the critical role of technology in maximizing recovery, reducing charge-offs, ensuring compliance, and maintaining a balanced portfolio.

Brian Riley, Co-Head of Payments Research at Mercator Advisory Group, emphasizes the importance of taking a risk-based operational approach by deploying intuitive, scalable technology to optimize the collections and debt recovery process.

For financial institutions, rising delinquency rates and record-high credit card debt are harbingers of a changing economic landscape. Read the full article for strategies to manage risk and minimize losses using technology.



  • Post-pandemic credit trends
  • Effective risk modeling
  • Collections team staffing
  • And more
Payment Journal Article

Collections & Recovery Platform

Take An In-Depth Look