Challenge and Change
From national protests to a fraught election cycle to a pandemic that ravaged every corner of our lives, we’ve all endured challenge and change in 2020.
The financial services industry was not immune to this rollercoaster ride, and banks and other financial institutions (FIs) are still working to navigate the changing realities they face. Closed branches, rapid and widespread digital adoption, consumer job loss and more all turned this year into a litany of issues that companies had to tackle head on – while managing risk, operations and continuity.
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